Legal

Refund & Cancellation Policy

Effective Date: 1 March 2026 · Last Updated: 26 March 2026

This Refund & Cancellation Policy applies to all purchases made on the Coachingle platform (coachingle.com), operated by Coachingle Technologies Private Limited. We strive to ensure transparency and fairness in all transactions.

1. Subscription Plans Overview

Coachingle offers the following one-time purchase plans (no auto-renewal):

Plan	Price	Validity	Credits
Day Pass	₹29 / $2.49	24 hours	10 gen + 2 videos
Weekend Pass	₹49 / $3.99	48 hours	20 gen + 4 videos
Weekly	₹99 / $5.99	7 days	50 gen + 8 videos
Monthly	₹199 / $9.99	30 days	Unlimited + 20 videos

Important: All plans are one-time purchases. There is no automatic renewal or recurring billing. Credits expire at the end of the plan validity period.

2. General Refund Policy

Due to the digital and instant-delivery nature of our service:

Used credits

Once a generation credit (text, video, audio, comic) has been consumed, it is non-refundable.

Expired unused credits

If your plan expires with unused credits remaining, we do not offer refunds or extensions. Credits do not carry over.

Partial-period cancellation

Since plans are one-time purchases with no auto-renewal, there is no partial-period refund.

3. When We Will Issue a Refund

We will issue a full refund in the following circumstances:

Billing error

You were charged an incorrect amount or charged after a failed transaction was supposed to be voided.

Duplicate charge

You were charged more than once for the same plan purchase.

Service unavailability

The Platform was completely unavailable for more than 24 consecutive hours during your paid plan period.

Credits not activated

Your payment was confirmed by Razorpay or Stripe but credits were never activated due to a technical error on our end.

Unauthorised transaction

You did not authorise the purchase and can demonstrate the transaction was made without your consent.

4. How to Request a Refund

To request a refund, send an email to:

Email: billing@coachingle.com

Subject: Refund Request — [Your email address]

Your email must include:

The email address associated with your account or used at checkout
Date and approximate time of the transaction
Payment method used (Razorpay / Stripe / UPI / Card)
Transaction ID or order ID (from your payment receipt)
A clear description of the issue

Refund requests must be submitted within 14 days of the original transaction date. Requests after 14 days may not be honoured.

5. Refund Processing

We will acknowledge your request within 48 hours.
If approved, the refund will be processed within 5–10 business days.
Refunds are credited to the original payment method.
Razorpay refunds: 5–7 business days to reflect in your account.
Stripe refunds: 5–10 business days depending on your bank or card issuer.
You will be notified by email once the refund is initiated.

6. Institute & Enterprise Plans

For institute or enterprise customers on custom pricing:

Refund terms are governed by the individual service agreement between the institute and Coachingle.
Contact: institutes@coachingle.com

7. Chargebacks & Disputes

If you initiate a chargeback with your bank without contacting us first:

Your account may be suspended pending investigation.
We reserve the right to contest the chargeback with supporting evidence.
We strongly encourage contacting billing@coachingle.com first — we can typically resolve issues faster than a bank dispute.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email at least 15 days before taking effect.

9. Contact

For all billing and refund enquiries:

Email: billing@coachingle.com

Response time: Within 48 hours

Entity: Coachingle Technologies Private Limited

Processors: Razorpay (INR) · Stripe (USD, GBP)